Stop losing customers because you were under a car
An independent garage owner is in the shop, not on the phone. Every missed call during a repair is a customer trying the garage down the street. We automate phone reception, quote follow-ups and service reminders so nothing gets lost between two jobs.
What drains revenue in an independent garage
A small independent garage has no dedicated front desk, no sales team. The owner does it all: the shop floor, reception, quotes, invoicing. It's the repetitive tasks between two jobs that end up costing the most.
Impossible to pick up with your hands in an engine. A customer who hits voicemail or lets it ring rarely calls back — they try the next garage on their search.
A quote for a timing belt or clutch job left without follow-up has statistically much lower odds of being signed than one followed up at day 3, 7 and 14.
Without a systematic reminder based on mileage or last service date, a good chunk of the customer base simply doesn't come back at the right time.
A satisfied customer who doesn't leave a review is lost local visibility against better-reviewed competing garages.
The automations we set up
We pick 2-3 catalog building blocks based on your call volume, your activity (mechanical, body work, or both) and the tools you already use — never all 10 at once.
When nobody picks up, a voice assistant takes over: it introduces itself as your garage, qualifies the request (appointment, quote, emergency), proposes a real slot from your schedule, and sends you a prioritized callback note. Every booking stays validated by you before confirmation to the customer.
Follow-up sequence at day 3, 7 and 14, with a message adapted to the type of job (routine mechanical, body work, major repairs). You approve the message template once, then follow-ups go out on their own.
Based on each vehicle's mileage and last service date, the automation calculates predictable due dates and sends an SMS reminder at the right time — without you having to monitor your customer file.
Automatic SMS after the vehicle is returned, asking for a quick rating. Good rating → direct link to your Google listing. Low rating → immediate alert for a personal follow-up before a negative review gets published.
For body shop activity, tracking of each insurance claim (assigned expert, deductible, timelines) with automatic follow-up on slow-moving experts. For fleet clients, per-vehicle service tracking and consolidated invoicing.
Toulouse and its metro area
NBHC has done in-depth field work with independent garages and body shops in Toulouse and its metro area. If you're in this area, we already know the local independent networks (Motrio, AD Expert, Bosch Car Service, Axial...) — but this offer is open to any independent garage or body shop in France, whatever its affiliation network.
Pricing
Free 30-minute diagnostic, systematic and with no commitment. Quick Win from €2,000 excl. VAT for a first automation (the AI phone agent, for instance) delivered in 2-3 weeks, or Standard from €4,000 excl. VAT + a 30% performance fee on measured ROI (capped at 2x the build price) to combine several automations. You keep ownership of your stack.
Frequently asked questions
Will the AI phone agent make my garage feel impersonal?
No — it only takes over when you're busy in the shop. It introduces itself as your garage and passes every request on to you. Most customers don't even realize they spoke to an automated assistant.
Does it work with my current garage management software?
We connect to the tool you already use for scheduling and customer tracking — the goal is to complete your current setup, not make you switch.
I run my garage alone, do I really have time to manage this too?
It's the opposite: once configured, the automation runs without you. You simply approve proposed appointments and edge cases. The 30-minute diagnostic is exactly there to assess what's realistic for your pace.
30 minutes to assess how many calls, quotes or service reminders you're currently letting slip, and whether a targeted automation is worth it for your garage.
Book my free diagnostic →30 minutes, free, no commitment.